Terms of Service

Please read these Terms of Service carefully before accessing or using the website located at dions.world (the "Site") or any services, products, or features offered by Dions ("Company," "we," "us," or "our"). By accessing or using our Site and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our Site or services.

1. Acceptance of Terms

By visiting, browsing, registering an account on, or otherwise using the website dions.world or any of our food-related products, services, or applications (collectively, the "Services"), you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service (the "Terms") and our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Dions. Your continued use of the Services following any modification to these Terms shall constitute your acceptance of such modifications. If you are using the Services on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and all references to "you" shall refer to such entity.

You must be at least eighteen (18) years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract under applicable United States law. If you are under 18, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Dions is a food-related business operating in the United States that provides a variety of services, which may include, but are not limited to, the following:

• Online Food Ordering: The ability to browse menus, place orders for food and beverages, and arrange for delivery or pick-up of food items.
• Catering Services: Provision of food catering packages for events, gatherings, corporate functions, and private occasions.
• Menu Information and Discovery: Display of food items, descriptions, pricing, ingredients, and nutritional information available through the Site.
• Account Management: Registration and maintenance of a personal user account to track orders, save preferences, and manage payment information.
• Customer Support: Communication channels including email support, telephone assistance, and any live chat or contact form features available on the Site.
• Promotional Offers and Loyalty Programs: Access to special discounts, promotional codes, loyalty rewards, newsletters, and other marketing communications that we may offer from time to time.
• Third-Party Integrations: We may integrate with third-party delivery platforms, payment processors, and other service providers to facilitate certain aspects of our Services.

We reserve the right to modify, suspend, discontinue, or add new features to our Services at any time, with or without notice to you. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

Availability of certain menu items, services, and promotions may vary based on your geographic location, time of day, season, and other factors. Dions does not guarantee the continuous availability of any specific food item, service feature, or promotional offer.

3. User Accounts and Registration

Certain features of our Services may require you to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the confidentiality of your password and account credentials;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to refuse registration, cancel accounts, or terminate access to the Services at our sole discretion, including for violation of these Terms. You may not create more than one account per individual, and you may not transfer or assign your account to another person or entity without our prior written consent.

4. User Obligations and Prohibited Activities

As a condition of your use of the Services, you agree to use the Services only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use of the Services. You agree to comply with all applicable local, state, federal, and international laws and regulations.

4.1 Acceptable Use

You agree to use the Services solely for personal, non-commercial purposes unless you have entered into a separate written commercial agreement with Dions. You shall not misuse any information provided through our Services, and you shall ensure all orders placed through our platform are genuine and intended for consumption or lawful resale.

4.2 Prohibited Conduct

You are expressly prohibited from engaging in any of the following activities:

• Placing fraudulent, false, or fictitious orders for food items or catering services;
• Using any automated system, bot, script, or other automated means to access or interact with the Site or Services;
• Attempting to gain unauthorized access to any portion of the Site, other users' accounts, or any computer systems or networks connected to our Site;
• Engaging in any conduct that restricts or inhibits any other user's use or enjoyment of the Services;
• Transmitting any viruses, worms, malware, ransomware, or any other harmful or malicious code;
• Collecting, harvesting, or compiling any personal data about other users without their express consent;
• Uploading or transmitting any content that is defamatory, obscene, discriminatory, harassing, threatening, or otherwise objectionable;
• Impersonating any person or entity, including any employee or representative of Dions;
• Using our Services to send unsolicited commercial communications, spam, or chain letters;
• Attempting to reverse engineer, decompile, disassemble, or otherwise discover the source code of any software underlying the Services;
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Services for commercial purposes without our express written consent;
• Violating any applicable food safety laws, regulations, or guidelines in connection with your use of our Services;
• Engaging in any activity that violates the Federal Trade Commission Act, the Computer Fraud and Abuse Act, the CAN-SPAM Act, or any other applicable United States federal or state law.

Dions reserves the right, in its sole discretion, to investigate any suspected violation of these Terms and to take any action it deems appropriate, including terminating your account, reporting the activity to law enforcement authorities, and pursuing any available legal remedies.

5. Payment Terms

5.1 Pricing and Fees

All prices for food items, catering packages, and other services are displayed in United States Dollars (USD) and are subject to change without prior notice. Prices displayed on the Site are exclusive of applicable federal, state, and local taxes, fees, and delivery charges, which will be clearly disclosed to you during the checkout process before you complete your purchase.

5.2 Payment Methods

We accept various forms of payment, which may include major credit cards (Visa, Mastercard, American Express, Discover), debit cards, digital wallets, and other payment methods as may be made available on the Site from time to time. By submitting payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the applicable fees to that payment method.

5.3 Order Confirmation and Billing

Once you submit an order, you will receive an email confirmation summarizing your order details and the total amount charged. Your order constitutes an offer to purchase, and acceptance occurs when we confirm your order and process payment. We reserve the right to refuse or cancel any order for any reason, including unavailability of items, inaccuracies in pricing or product descriptions, or suspected fraudulent activity. If your order is cancelled after payment has been processed, we will issue a full refund using the original payment method.

5.4 Refunds and Cancellations

Refund and cancellation policies may vary depending on the nature of the service. For standard food orders, cancellations must be made within the time period specified at the time of ordering. For catering orders, cancellation policies and applicable fees will be communicated at the time of booking. We reserve the right to refuse refunds for orders that have been prepared or partially prepared. In the event of a defective or incorrect order, please contact us at [email protected] within twenty-four (24) hours of delivery or pick-up to report the issue. Dions will, in its sole discretion, determine the appropriate remedy, which may include a replacement order, credit, or refund.

5.5 Taxes

You are responsible for paying all applicable taxes associated with your purchases through our Services. We will collect and remit sales taxes as required by applicable United States federal and state law. Tax rates and applicability vary by jurisdiction and product type.

6. Intellectual Property Rights

6.1 Ownership

The Site and all of its content, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof (collectively, the "Content"), are the exclusive property of Dions or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

6.2 Limited License

Subject to your compliance with these Terms, Dions grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Services solely for your personal, non-commercial use. This license does not include the right to: (a) modify or copy the Content; (b) use the Content for any commercial purpose or for any public display; (c) attempt to decompile or reverse engineer any software contained on the Site; (d) remove any copyright, trademark, or other proprietary notations from the Content; or (e) transfer the Content to another person or "mirror" the Content on any other server.

6.3 Trademarks

The Dions name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Dions. You may not use these marks without the prior written permission of Dions. All other trademarks appearing on the Site are the property of their respective owners.

6.4 User-Generated Content

If you submit, post, or otherwise make available any content through our Services, including reviews, comments, photographs, or other materials ("User Content"), you grant Dions a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services and business operations. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not infringe any third-party intellectual property rights or violate any applicable law.

7. Food Safety, Allergen Information, and Health Disclaimers

Dions takes food safety seriously and endeavors to comply with all applicable federal, state, and local food safety laws and regulations, including those enforced by the U.S. Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA). However, we make no warranty that our food products are free from contamination, pathogens, or allergens.

Our food products may contain or come into contact with common allergens, including but not limited to peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. It is your responsibility to inform us of any food allergies or dietary restrictions when placing your order. Dions is not responsible for any allergic reactions or adverse health effects resulting from the consumption of our products, particularly where you have not disclosed relevant dietary restrictions or allergies at the time of ordering.

Caloric, nutritional, and ingredient information provided on the Site is approximate and may vary. Menu items, preparation methods, and ingredients are subject to change. Persons with specific health conditions, allergies, or dietary requirements should consult a healthcare professional before consuming our products.

8. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or platforms, including delivery partners, payment processors, and social media platforms. These third-party links are provided for your convenience only. Dions has no control over the content, policies, or practices of such third-party sites and accepts no responsibility for them. The inclusion of any link on our Site does not imply our endorsement of the linked site. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of those third parties.

In particular, when you use third-party delivery platforms to order Dions products, your use of those platforms is subject to the terms and privacy policies of those respective platforms, and Dions is not responsible for any actions, omissions, or data practices of such third parties.

9. Disclaimers — As-Is Basis

THE SERVICES AND ALL CONTENT AVAILABLE THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, DIONS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS ON THE SITE;
• WARRANTIES THAT DEFECTS IN THE SITE OR SERVICES WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR FITNESS FOR CONSUMPTION OF ANY FOOD PRODUCTS DESCRIBED OR OFFERED THROUGH THE SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR WARRANTIES ARE LIMITED TO THE MINIMUM EXTENT PERMITTED BY APPLICABLE LAW.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL DIONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR ANTICIPATED SAVINGS;
• LOSS OF GOODWILL OR REPUTATION;
• LOSS OF DATA OR INABILITY TO ACCESS DATA;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR ACCESS TO OR USE OF THE SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES;
• BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICES BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DIONS IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, BREACH OF WARRANTY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF DIONS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dions, its officers, directors, employees, agents, contractors, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of or inability to use the Services;
• Your violation of these Terms or any applicable law or regulation;
• Your violation of any rights of any third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any User Content you submit, post, or make available through the Services;
• Your negligence, willful misconduct, or fraudulent activity;
• Any dispute between you and any other user of the Services or any third-party service provider.

Dions reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with Dions' defense of such claims. You agree not to settle any such matter without the prior written consent of Dions.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the State in which Dions is principally registered and operates, without regard to any conflict of law principles that would cause the application of the laws of any other jurisdiction.

Subject to the Dispute Resolution provisions set forth in Section 13 below, you and Dions agree to submit to the exclusive personal jurisdiction of the federal and state courts located within the United States for the resolution of any disputes not subject to arbitration. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

If you are a consumer located in California, you may also have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please review our Privacy Policy for further information regarding your rights as a California consumer.

Our Services are intended for use by individuals located within the United States. We make no representation that the Services are appropriate or available for use in other locations. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Services, or any products or services provided by Dions, you agree to first attempt to resolve the dispute informally by contacting us at [email protected]. We will make a good-faith effort to resolve the dispute within thirty (30) calendar days of receiving your notice. If the parties are unable to resolve the dispute informally within that period, either party may proceed to binding arbitration as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Except as set forth in Section 13.3 below, you and Dions agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules then in effect, rather than in court. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) shall govern the interpretation and enforcement of this arbitration provision.

The arbitration shall be conducted in English, and the arbitrator's decision shall be final and binding on both parties. The arbitrator shall have authority to award any remedy or relief that a court of competent jurisdiction could award. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

13.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. You may also bring claims in small claims court if your claims qualify and remain in that court.

13.4 Class Action Waiver

YOU AND DIONS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not preside over any form of a representative or class proceeding. If this Class Action Waiver is found to be unenforceable, the entire arbitration provision shall be null and void.

13.5 Arbitration Costs

The allocation of arbitration costs shall be governed by the AAA Consumer Arbitration Rules. For claims under $75,000, Dions will pay all AAA filing, administration, and arbitrator fees, unless the arbitrator determines your claim is frivolous. For claims over $75,000, the AAA rules will govern payment of fees.

14. Term and Termination

14.1 Term

These Terms shall remain in full force and effect for as long as you access or use the Services. Certain provisions of these Terms, by their nature, shall survive termination or expiration, including but not limited to provisions relating to intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution.

14.2 Termination by You

You may terminate your account and stop using the Services at any time by contacting us at [email protected] and requesting account deletion. Please note that any pending orders will still be processed and charged in accordance with these Terms.

14.3 Termination by Dions

Dions reserves the right to suspend or terminate your account and access to the Services at any time, with or without cause, and with or without notice, including but not limited to circumstances where:

• You have violated these Terms or any other applicable policy;
• Your conduct creates legal liability for Dions or others;
• We are required to do so by law or order of a court or governmental authority;
• We decide to discontinue offering the Services;
• Your account has been inactive for an extended period.

Upon termination, your right to use the Services will immediately cease. We shall not be liable to you or any third party for the termination of your access to the Services.

15. Changes to Terms

Dions reserves the right to modify, amend, update, or replace any portion of these Terms at any time at its sole discretion. When we make material changes to these Terms, we will provide notice by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification to the address associated with your account or by displaying a prominent notice on the Site.

Your continued use of the Services after any such changes take effect constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree to any modification of these Terms, you must immediately stop using the Services and, if applicable, close your account.

We may also revise or update these Terms to reflect changes in applicable law, regulations, or best practices, including updates to requirements under the Federal Trade Commission Act, applicable state consumer protection laws, or any other relevant statutory framework.

16. Severability

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable for any reason by any court of competent jurisdiction or arbitrator, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the intent of the original provision.

The failure of Dions to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any default shall not constitute a waiver of any subsequent default. No waiver by Dions of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Dions on the Site, shall constitute the entire agreement between you and Dions concerning the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Services. No modification, amendment, or waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Dions.

18. Force Majeure

Dions shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental restrictions, labor disputes, civil disturbances, supply chain disruptions, power outages, telecommunications failures, or any other circumstances beyond our reasonable control. In such events, we will make commercially reasonable efforts to resume normal operations as soon as practicable.

19. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Dions may freely assign or transfer its rights and obligations under these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

20. No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Dions and are not intended to create, and shall not be construed to create, any rights, remedies, or benefits in any third party, except as expressly set forth herein. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between you and Dions.

21. Electronic Communications

By using our Services, you consent to receive electronic communications from Dions, including emails, text messages, push notifications, and other digital communications. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You may opt out of certain marketing communications by following the unsubscribe instructions contained in such communications or by contacting us directly.

22. Accessibility

Dions is committed to ensuring that our Site and Services are accessible to individuals with disabilities in accordance with applicable law, including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our Site or Services, please contact us at [email protected] so we can assist you and work to improve accessibility.

23. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information below:

We will make every effort to respond to your inquiry within five (5) business days. For urgent matters related to food safety or order issues, please contact us immediately at [email protected] with "URGENT" noted in the subject line.